Refund&Return Policy 退換條款

退換條款

食品类产品:

a.为保证食品安全,请顾客在签收此类商品后应当场验收并仔细查验,若商品存在外包装破损、缺少、变质、过期等问题,顾客可及时联系客服拍图反馈当前问题!在特殊情况下,您委托他人签收的行为视同于您本人已对商品进行签收,也希望你能尽快检查自己所收到的产品。谢谢配合!

b.食品类商品,一经售出,非质量问题,概不退换。

其他产品:

1.1 商品及商品本身的外包装没有损坏,保持出售时的原质原样,不影响二次销售。

1.2 退款货物必须为本公司发出的产品。

1.3 本公司拥有保留一切解释权!

1.4 如果顾客您需要取消订单,必须在付费当天下午4点之前通知本公司;如果是在下午4点后的时间在本公司购买,取消订单必须要在第二天下午4点前。

1.5 顾客需要自行支付退货邮费。

1.6 退换货等售后服务有效期:14天。

Return Policy

Oriental2U (Unity Enterprise Coventry Ltd) operates a returns policy in accordance with the UK Distance Selling Regulations allowing you to return any item within 14 days of receiving delivery of your order. You have another 14 days to return the goods once return request has been granted. Please note that any postage cost incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error. For frozen/chilled products, Oriental2U (Unity Enterprise Coventry Ltd) will use the fastest delivery service (24 hours tracked service) to deliver our frozen/ chilled products to customers. Oriental2U (Unity Enterprise Coventry Ltd) is not responsible for any damage of the frozen/ chilled products due to re- arrangement of delivery or customer is not home to receive the parcel .

Please note that Oriental2U (Unity Enterprise Coventry Ltd) do not offer a refund for certain items only if they're in faulty:

  • perishable items: frozen food, chilled food, fresh vegetables and bakery items
  • any items which have been opened or package has been broken
  • any discounted items, Oriental2U (Unity Enterprise Coventry Ltd) will offer you an exchange or a credit
  • unwanted items 
  • after 28 days of receiving delivery

Items must be returned in unused and in unopened packaging condition. This policy doesn't affect your statutory rights. Oriental2U (Unity Enterprise Coventry Ltd) only accept returns from the person who bought the item. 

Return must be accompanied by a copy of the delivery note or receipt. 

Please send your return to:

71 Hertford Street
Coventry
United Kingdom
CV11LB
We at Oriental2U (Unity Enterprise Coventry Ltd) do everything we can to ensure you receive your parcels in a timely and safely manner. However parcels can still occasionally be damaged during transit. If you have received any damaged items caused by inappropriate handling during delivery, please take a photo as proof and contact us as soon as possible so we can arrange a refund or replacement.

if you find any items that are missing from your order:

  • First of all please carefully check your delivery note and see if your items are marked as out of stock
  • Contact us immediately if you suspect it is incorrect.
  • We will cover any return postage costs if you are asked to return the incorrect items