Refund&Return Policy 退換條款
1.4 如果顾客您需要取消订单，必须在付费当天下午4点之前通知本公司並提出合理原因；如果是在下午4点后的时间在本公司购买，取消订单必须要在第二天下午4点前。如貨品已出貨，本公司恕不接受取消訂單的要求. 本公司拥有保留一切解释权
All Frozen/Fresh/Chilled/Perishable food products that are posted through 3rd party courier (DPD) are non-refundable under any circumstances. This is due to the fact that the postage time and postage condition limits our ability to best preserve the product to its optimal condition, hence we are unable to guarantee the quality of the product. It is advised that the customer understands they take full responsibility when purchasing any frozen/fresh or chilled products.
The customer must ensure they are available when 3rd party courier delivers their parcel, it is the customer's sole responsibility to ensure they receive the parcel at the earliest opportunity. Any damaged or degrade in quality of products due to delay in receiving the parcel will be the customer's sole responsibility.
If or when parcel is returned to Oriental2U under any circumstances, any damaged goods will be chargeable and re-delivery fee will be applied.
Oriental2U (Unity Enterprise Coventry Ltd) operates a returns policy in accordance with the UK Distance Selling Regulations allowing you to return any item within 14 days of receiving delivery of your order. You have another 14 days to return the goods once return request has been granted. Please note that any postage cost incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error. For frozen/chilled products, Oriental2U (Unity Enterprise Coventry Ltd) will use the fastest delivery service (24 hours tracked service) to deliver our frozen/ chilled products to customers. Oriental2U (Unity Enterprise Coventry Ltd) is not responsible for any damage of the frozen/ chilled products due to re- arrangement of delivery or customer is not home to receive the parcel .
Please note that Oriental2U (Unity Enterprise Coventry Ltd) do not offer a refund for certain items only if they're in faulty:
- perishable items: frozen food, chilled food, fresh vegetables and bakery items
- any items which have been opened or package has been broken
- any discounted items, Oriental2U (Unity Enterprise Coventry Ltd) will offer you an exchange or a credit
- unwanted items
- after 28 days of receiving delivery
Items must be returned in unused and in unopened packaging condition. This policy doesn't affect your statutory rights. Oriental2U (Unity Enterprise Coventry Ltd) only accept returns from the person who bought the item.
Return must be accompanied by a copy of the delivery note or receipt.
Please send your return to:71 Hertford Street
if you find any items that are missing from your order:
- First of all please carefully check your delivery note and see if your items are marked as out of stock
- Contact us immediately if you suspect it is incorrect.
- We will cover any return postage costs if you are asked to return the incorrect items